TLP TERMINAL SDN BHD (TLPT) values your privacy and strive to safeguard your Personal Data in compliance with the Personal Data Protection Act 2010 (“PDPA”). TLPT is therefore committed to ensuring that your Personal Data is processed and protected in accordance with the Act, this Privacy and Data Protection Notice (‘Notice’), our internal Policy on Personal Data Protection (“Policy”) and the relevant terms of your agreement(s) with the TLPT (if applicable).

Confidentiality of your Personal Data matters to TLPT. Hence, please read this Notice carefully. By accessing this Site or using any of TLPT services, or in the course of your communication with TLPT, you will be conclusively presumed to have notice of, understood and agreed to this Notice, and consented to the processing of your Personal Data (including your sensitive Personal Data) in accordance with this Notice.

TLPT in this Notice refers to TLP Terminal Sdn Bhd. This Notice intends to assist you in understanding the basis of which TLPT may collect and handle your personal data in accordance with the PDPA including the information practices of websites that are related to this Notice (each referred to as a “Site”).
By using this Site, you consent to the collection, use, storage, and processing of your personal data, as well as any other information stored on or submitted through this Site, in accordance with the terms of this Notice outlined below. This Notice applies to all individuals who engage with TLPT, including past, present, and prospective clients, as well as current and former employees across all business divisions.

Definition

As used in this Notice and in accordance with the PDPA:

“Personal Data” means any information in respect of commercial transactions, which is collected directly or indirectly from you, who is identified or identifiable from that information or from that and other information in the possession of a data user, including any sensitive personal data.

“Sensitive Personal Data” means any personal data consisting of information as to the physical or mental health or condition of a data subject, his political opinions, his religious beliefs or other beliefs of a similar nature, the commission or alleged commission by him of any offence or any other personal data as the Minister may determine by order published in the Gazette.

Why TLPT collect your data?

TLPT may collect and use your Personal Data for the following purposes including but not limited to:

• Internal record keeping and analysis;
• Provision and improvement of services;
• Fulfilling obligations under agreements;
• Assessing and processing your applications to TLPT;
• Administering participation in TLPT’s programmes;
• Organizing events and marketing activities;
• Providing customer support;
• Conducting surveys and gathering feedback;
• Resolving disputes and verifying identity;
• Fraud prevention and compliance with legal obligations;
• Processing payments; and
• Other legitimate purposes related to TLPT’s operations.
• TLPT will only collect Personal Data necessary for the above purposes.
• such other purposes as may be related to the foregoing

What data does TLPT collect?

Depending on the nature of your interaction with us, some examples of personal data TLPT may collect include the following but not limited to:

1. Full Name and Alternate Name (where applicable);
2. Identification number (ie., NRIC, passport no., work permit and birth certificate);
3. Residential address;
4. Correspondence address;
5. Email address;
6. IP Address;
7. Contact number (telephone and/or mobile);
8. Nationality;
9. Gender;
10. Date of birth;
11. Marital status;
12. Bank account/payment details;
13. Vehicle information
14. Personal data of family members or next of kin/beneficiaries
15. Sensitive Personal Data, as defined by law.

How and where is the information shared?

Any Personal Data provided to TLPT will be treated with the utmost confidentiality. By consenting, you agree that TLPT may disclose your personal data to the following parties, where such disclosure is necessary to fulfill our obligations in connection with the services you have requested:

1. Prospective partners, advertisers, and other reputable third parties.
2. Government agencies, statutory authorities, and industry regulators.
3. Auditors, consultants, accountants, (re)insurers/(re)takaful operators, insurance/takaful intermediaries, lawyers, financial institutions, or other financial and professional advisers, as well as third-party service or product providers, as deemed necessary or appropriate.

Please note that our Site may contain links to external websites. TLPT is not responsible for the privacy practices or content of these external sites.

Disclosure of your Personal Data?

Upon your consent, the Personal Data you submit to TLPT may be processed by entities both within and outside of Malaysia, including outsourcing partners, when necessary to fulfill your requests. This includes the processing and transfer of information to other TLPT offices or reputable third-party organizations, as required by law or contractual obligations.

TLPT adheres to strict procedures, ensuring that only authorized employees who have a legitimate need-to-know basis are granted access to your Personal Data. All employees have been trained and are personally committed to upholding your rights to privacy and confidentiality in accordance with the applicable laws and policies. Any breach of these obligations by our employees will be treated with the utmost seriousness.

Security of your Personal Data

TLPT places significant emphasis on safeguarding the security of all personally identifiable information related to its customers. To mitigate the risk of data loss, misuse, or alteration, TLPT has established comprehensive security measures. These include periodic reviews and enhancements of its security and privacy policies, ensuring they remain up to date. Access to customer information is strictly limited to authorized personnel only. While TLPT cannot provide an absolute guarantee against data loss, misuse, or alteration, every effort is made to prevent such incidents and protect customer data to the highest standards.

Use of cookies

Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the Site. Although they do identify a user’s computer, cookies do not personally identify users and passwords, and credit card information are not stored in cookies.

TLPT may use cookies from time to time to:

1. estimate TLPT audience size and patterns;
2. track preferences and to improve and update TLPT Site

Your obligations regarding your Personal Data.

It is imperative that you furnish TLPT with your personal data in the most accurate and complete manner. Any failure to provide TLPT with accurate or up-to-date personal data may hinder TLPT’s ability to effectively render the services and/or deliverables requested, which could result in delays or the inability to fulfill contractual obligations.

Retention of your Personal Data

1. TLPT will retain your personal data for as long as reasonably necessary to fulfill the purposes for which it was collected. In certain circumstances, TLPT may retain your personal data for extended periods, particularly when required by legal, regulatory, tax, or accounting obligations.
2. In specific instances, TLPT may also retain your personal data for longer to maintain an accurate record of your interactions with TLPT, especially in the event of complaints, challenges, or if there is a reasonable prospect of litigation related to your personal data or dealings.
3. TLPT maintains a data retention policy that applies to all records under our care. When your personal data is no longer required after the stipulated retention period, TLPT will ensure that it is either securely deleted or stored in a manner that prevents further business use.

Rights regarding your Personal Data

1. To request access to your personal data

You may request for access to personal data processed by TLPT on reasonable notice.

1. To request correction of your personal data

You may request for correction and/or update of your personal data that is inaccurate, incomplete, or outdated. TLPT may seek to verify the accuracy of the data before rectifying it.

1. To limit processing of your personal data

You may limit our processing of your personal data by expressly withdrawing the consent given previously, in each case, including for direct marketing purposes subject to any applicable legal restrictions, contractual conditions and within a reasonable time.

Contact details

Any enquiries, feedback, or concerns regarding your Personal Data can be directed to TLPT’s Data Protection Officer via the contact details below:

Data Protection Officer

Email: nurul’ain.ali@tlpterminal.com.my

Office Contact Details

Phone: +6 072542692

Address: Bangunan Pentadbiran, Langsat Marine Terminal, Lot 1, PTD 4845 Jalan Persiaran Tanjung Langsat, Pelabuhan Tanjung Langsat 81700, Pasir Gudang Johor

Operating Hours: 8.00 a.m. to 5.15 p.m., Monday to Friday.

Updates to this Notice

TLPT reserves the right to update this Notice as and when deemed necessary. Upon any such update, the latest version will be made available on this Site, with the date of the revised version clearly indicated at the bottom of the page.